Contact · Caffè Billo
Good coffee.
A good connection.
A question about your order?
Or looking for your favourite coffee?
Have a question about your order or our products? Write to us and we will reply as soon as possible.
A team that loves coffee.
Your answer may already be here.
Quick questions.
Good to know.
A few answers to help you
take the next step.
Where can I find information about my order?
Your order confirmation contains the key details. If you ordered with a customer account, you can also find your orders under ‘My account’.
If you ordered as a guest or have further questions, just write to us. Your order number helps us find your purchase.
Ask about your orderWhich coffee fits my machine?
Tell us your machine’s brand and model, along with your taste preferences. We can then help you choose the right system and coffee.
Get coffee adviceHow long does delivery take and what does it cost?
We deliver within Switzerland, usually in 1–3 working days. Shipping costs CHF 9.90 and is free from CHF 75.
Can I still change an order?
Contact us as soon as possible with your order number and the change you would like. Whether a change is still possible depends on the processing stage.
Request a changeThis is where we are based.
Caffè Billo.
In Dübendorf.
Our café «Il triangolo del gusto».
Come and see us – current
opening hours are on Google.